Google Apps SLA Now Available

Google has today released a detailed Service Level Agreement (SLA) for Google Apps for Premier Edition. Google promises a 99.9% uptime on a monthly basis for each of the web applications -- GMail, Calendar, Docs, Start Page and Google Sites.

You can read the complete SLA at the following location. I must say that language is very "lawyer like" official. Of course, because it is a legal document.

http://www.google.com/apps/intl/en/terms/sla.html

Service Outage Credit

One interesting thing about this SLA is that you must ASK for the service credit in case of an outage. And here are the details of the credit you might receive:

Monthly Uptime Percentage	Days of Service added to the end of the Service term, at no charge to Customer
Less than 99.9%, but greater than 99.0%	3
Less than 99.0%, but greater than 95.0%	7
Less than 95.0%	15

And remember, you must ask for the credit within 30 days of the outage to get the credits. And did I mention this SLA is for Premier Edition customers only?